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Help Center - Dayra Market | Customer Support & FAQs
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Categories
General information
Account
Payments
Vouchers
Products
Delivery
Orders
Returns & Refunds
Sell on Dayra Market
General information
What is Dayra Market ?
How does Dayra Market ensure the quality of refurbished products?
How does Dayra Market contribute to sustainability?
What eco-friendly practices does Dayra Market follow?
How can I contact Dayra Market’s customer support?
Account
How do I create an account on Dayra Market?
How do I change my account information?
How do I reset my password?
How do I close my account?
How do I subscribe to Dayra Market news letter?
What should I do if my phone number is already linked to another Dayra Market account?
Payments
What payment methods are used on Dayra Market?
How secure is payment information on Dayra Market?
What to do If my payment is declined?
I paid for my order and wish to return my item, how will I be refunded?
Cash on delivery is not available, why?
How do I know if my payment has been processed successfully?
How long does it take for my payment to be processed?
Can I cancel my order and get a refund after payment has been made?
I tried to pay for my order using my card / mobile money. The funds were debited, but it says my order did not go through. What happened, and how can I get my money back?
Vouchers
Can I use a voucher on all products on Dayra Market?
How do I know if my voucher is still valid?
Can I use multiple vouchers at once?
Why is my voucher code not working?
Do I need a minimum order value to use my voucher?
Products
What type of products does Dayra Market offer?
Does my product have a warranty?
How do I search for a specific product?
How can I view product details and specifications?
How do I know if a product is in stock?
All devices listed on Dayra Market are in stock at the vendors. If a product is no longer available, customer support will allocate a replacement with the same specs and conditions for you.
Delivery
How can I track my delivery?
What if I am not available to receive my delivery?
Can I change my delivery address after placing an order?
How long does delivery usually take?
What is the delivery fee?
What do I do if my delivery has not arrived within the estimated time frame?
Who do I contact if there is a problem with my delivery?
What happens if my delivery is damaged upon delivery?
Orders
What payment methods are accepted on Dayra Market?
How can I track my order?
How to cancel items or orders?
What is the return and refund policy?
How do I report an issue or contact customer support?
Returns & Refunds
Do I have to pay for delivery fees when I return an order?
I submitted my return request, but have changed my mind and no longer wish to return the item. What should I do?
What is Dayra Market return policy?
How do I intiate a return on Dayra Market?
What if I received a damged, defective or wrong item?
How long does it take to process a return on Dayra Market?
How will I receive my refund after returning an order to Dayra Market?
How Long does it take to receive the refund?
Does my product have a warranty?
Why was my return request declined and the item sent back to me?
Is it possible to exchange an item instead of requesting a return and refund?
I received a refund confirmation, but the amount received is incorrect. What should I do?
Will I get my delivery fees refunded when returning an item?
How do I track my retun status?
Sell on Dayra Market
How do I list my products on Dayra Market?
How does Dayra Market handle customer returns and refunds?
What support does Dayra Market provide to its sellers?
How does Dayra handle shipping and delivery?
How do I get paid for sales made on Dayra Market?
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